Terms of Service
Here at Pioneer Heritage Shoppe we value our customers, we stand behind our products and want you to be satisfied with them. Our philosophy is to offer a high quality product, personalized service and treat our customers in a fair and reasonable manner; we hope you will be fair and reasonable with us as well.
Terms: Pioneer Heritage Shoppe is a small family owed business devoted to offering quality custom handmade-to-order and one of a kind gifts. When placing online orders you will be asked to check the box indicating that you have agreed to our
terms of service. Please be aware that all orders placed by any method are agreeing to our terms. Please read our detailed Terms of Service (Opens printable PDF). This policy can change without notice, and any updates to this policy will have a 'date modified' notation.
As a small business we offer limited returns, but we do try to make it as hassle free as possible.
Please read our detailed Terms of Service (Opens printable PDF).
- All yarn and needles are returnable within 5 days of receipt for exchange or in-store credit. Please contact us for a return authorization number and provide us with the reason for returning. All addi needles are backed by a lifetime warranty and we will gladly handle your warranty claim for you. Please retain your original receipt.
- All flowers, knitting, and other handmade items are considered custom 'made to order' and we offer no refunds or returns on any custom order. If your order arrives damaged we will gladly replace it. Please follow any instructions we send you regarding replacement of damaged merchandise.
- Once an order is pending shipment or has shipped, it is non-cancelable. No cancellations are accepted on custom or special orders.
- Restock fees: No one likes them, least of all us. You will never be charged a restock fee if you receive an incorrect product, or if you choose to exchange for a different color/size. However, there will be a 20% re-sock fee for all returned merchandise (excluding exchanges as noted). Please contact us if you have questions.
Mistakes happen and if we make one we will fix it! If for any reason we send you the wrong product please let us know so we can make it right. Otherwise all shipping for returns and exchanges are paid by the buyer.
- FREE SHIPPING is available on qualifying orders within the continuous USA. Typically these exclude closeout and custom merchandise unless otherwise noted. Qualifying totals change from time to time, so please look at the top of the website for the current promotions.
- Flat Rate shipping fee of $9.85 (up to 5 lbs) is offered on all other purchases that fall below the qualifying amount for free shipping.
- Additional fees will apply on international and over weight shipments as well as shipments that fall outside the continuous USA. These rates are based on current rates for your location and package. weight/dimensions.
- Need it faster? Select your preferred shipping speed to receive your order faster. Please keep in mind all custom products will ship once they are ready (timelines are noted on the product pages). We will notify you of any shipping delays for express service requests.
- If you are requesting overnight service, please contact us for availablity. For faster service just put a note in the comments box that you need the order shipped overnight service. (When selecting shipping options in the shopping cart, simply select 2nd day service, and in the comments box indicate that you want your order shipped overnight.) If there will be a delay, we will contact you. All requests for overnight service must be made at least 24 hours before, there is no same day shipping on any custom order.
- Here at Pioneer Heritage Shoppe your privacy is very important to us. Your credit card purchases are secure and your information is always kept private! We comply with all credit card company policies to protect your privacy and your card from fraud.
- We value your privacy and we will never give, sell, or otherwise transfer email addresses, or other personal information to anyone outside of Pioneer Heritage Shoppe The only exception to this policy is if you use our website to commit fraud.
- For Security all your credit card information is processed directly through our credit card terminal here in our store. Online order information is encrypted and sent via SSL secure transmission, the latest and most secure technology available. You will be asked to provide your CVV2 code (security code) off the back of your credit card.
- No Credit Card information is maintained 60 days after the sale. We only keep this information to assist in returns/exchange, or refunds.
- Here at Pioneer Heritage Shoppe you can shop with ease knowing that all personal and account information you provide will be used solely for collecting or crediting payment, and shipping your order. Please feel free to contact us with any questions.