Here at Pioneer Heritage Shoppe we value our customers, we stand behind our products and want you to be satisfied with them. Our philosophy is to offer a high quality product, personalized service and treat our customers in a fair and reasonable manner; we hope you will be fair and reasonable with us as well.
As a small business we offer limited returns, but we do try to make it as hassle free as possible.
- All yarn and needles are returnable within 5
days of receipt for exchange or in-store credit. Please contact us for a return authorization number and provide us with the reason for returning. Please retain your original receipt.
- All addi needles are backed by a lifetime warranty and we will gladly handle your warranty claim for you. Please hang on to your receipts.
- All flowers, knitting and other handmade items are considered custom 'made to order' and we offer no refunds or returns on any custom order. If your order arrives damaged we will gladly replace it. Please follow any instructions we send you regarding replacement of damaged merchandise.
Mistakes happen and if we make one we will fix it! If for any reason we send you the wrong product please let us know so we can make it right. Otherwise all shipping for returns and exchanges are paid by the buyer.
- FREE SHIPPING is available on qualifying orders. Typically these exclude closeout and custom merchandise unless otherwise noted. Qualifying totals change from time to time, so please look at the top of the website for the current promotions.
- Flat Rate shipping fee $13.98 is offered on all other purchases that fall below the qualifying amount for free shipping.
Additional fees may apply for merchandise shipped
that is oversize/wt., international and outside the
continuous USA. See our "shipping" policies.
- Need it faster? Select your preferred shipping speed to receive your order faster. Please keep in mind all custom products will ship once they are ready (timelines are noted on the product pages). We will notify you of any shipping delays on for express service requests.
We are currently updating our website and our
policies are apart of this update. The above
information is a short and to the point policy we are
implementing and we hope this makes things easier for
you. Please note, that this update as of now supercedes
any old policy anywhere on this website.
Other policies and terms on this page still apply,
but we are updating the way it is written for clarity
and simplicity. Thank you for your patronage!
updated: April 27, 2016
Returns For Exchange Only - NO EXCEPTIONS - You must contact us for
an return authorization (ROA) prior to returning anything. Exchanges
can only be made for another size or color of the same product.
Restock fees may apply on any product returned. Please Note:
Returns for exchange are done via "in-store
credit” exchange, you will not see a credit for this
return on your credit card statement. This will be
documented on your invoice, so save it for your records.
Returns Accepted: Restock fees will apply.
If you have questions about whether a product is returnable and you
don't see it listed here please
Requesting a Return: Please see lists above to see what is
returnable before contacting us. There is a 10% restock fee on all
yarn and needle supplies returned for exchange, a 20%
restock fee if only being returned for refund. All other
merchandise has a 30% restock fee for all
returned or exchanged merchandise. We do not refund shipping fees, nor do we pay
return shipping fees. All shipping fees are the responsibility of
the buyer. Refusing to take delivery is NOT an accepted means of
returning merchandise. If your order qualified for free shipping you
will be responsible for the cost we incurred to ship the
product to you and to ship it back out to you. All
merchandise must be returned in the original condition
and packaging or there will be no refund/exchange. When ordering you are agreeing to all our
policies including shipping and delivery policies.
All return requests must be made in writing via email, we will not
accept returns unless it is in writing (this is for your protection
as well as ours). Your return request must be made and received by
our office within 3 business days of receipt of your order. Any
return request made after that will not be accepted. Returns must be
postmarked within 4 days of receiving approval and arrive back in
our Shoppe within 20 days of original ship date. Returns received
after that will not be accepted.
recommend you insure your return for the full price of
your invoice as you will be responsible for all return
shipping damages (see damaged merchandise below).
You are responsible
for returning the product in the same packaging and in the same
(re-sellable) condition it left our Shoppe (all products are
inspected and photographed with your order form prior to shipment
and will be inspected again upon return). If there is any damage to
a returned item there will be a minimum of 10% deducted from your
refund. If the damage is significant making the product un-sellable
(including smelling of cigarette smoke or other chemical damages)
then there will be no refund. All returns and cancellations will be
subject to a 30% restocking fee (contact us for authorization -
returns must still be made as stated above).
If you receive damaged merchandise, please
notify us within 3 days of receipt for return and refund or
replacement instructions. You must return the product in order to
receive replacement. Sorry there are no exceptions. During Holiday
delivery times or to meet deadlines for your special gift delivery
we suggest purchasing the gift again, so you will get a replacement
shipped out right away. We can only give credit if a claim has been
successfully processed and paid out. Please follow return
instructions. ** If we receive a return that has been damaged in
shipping and you have insured your package then we will contact you
and let you know you can initiate a claim for damage. This is the
only way you will receive a refund. We don't issue refunds on
returns that arrive back in our Shoppe damaged. See
for more on this topic.
Canceling an Order: If we have already processed your order and you
change your mind and wish to cancel an order there is a 30%
cancellation fee that will be taken from your refund. If you cancel
an order before we process it then you will NOT be charged a
cancellation fee. Once an order is shipped or prepared for shipping
it is non-cancelable. No cancellations are accepted on custom
orders or special orders.
Shipping Timelines and Policies Click HERE:
You are also agreeing to
these policies when you place any order with us.
Updated - please read updates.
Customer Service-Customer Satisfaction: Our customer service is
second to none. We strive to satisfy our customers and to see to it
that you are completely satisfied with your purchases. We will work
with you to the best of our ability to ensure you are happy with
your purchase. Please read our
customer testimonials HERE. Any
questions? Please contact us.
Security: Shop Online Safely with Pioneer Heritage Shoppe! Our
shopping cart encrypts your personal information and allows you to
shop safely here at Pioneer Heritage Shoppe. Use our Secure online
Shopping Cart, select your payment method and click "CONTINUE".
Payments and Verification: All orders undergo an extensive fraud
review and will be processed accordingly. We will contact you for
further verification if needed. Credit cards that are suspected to
be fraudulent or stolen will be reported. For more details on
Payments Accepted and Ordering Click
By placing your order
online, by telephone or mail, or email you are authorizing us to
charge or credit your credit card for the merchandise, exchange,
return and restock fees as indicated in our policies.
IMPORTANT NOTICE-ORDER CONFIRMATION: If you have a spam blocker
please add our email addresses (firstname.lastname@example.org and
email@example.com) to your acceptance list or you
may not receive your emails regarding your order. This could cause
delays in processing your order. Please look for your email
confirmation and if you don't receive it check your spam folder
before contacting us. Please note:
the email confirmation is automated and sent from our
service provider so it will have a different email
address. This is the only
confirmation email you will receive from us.
However, we may email you regarding your order if there
is a problem or question we need resolved prior to
shipping your order.
Privacy: Your privacy is very important to us. Your credit card
purchases are secure and your information is always kept private!
Here at Pioneer Heritage Shoppe we value your privacy and we do not
give, sell, or otherwise transfer email addresses or other personal
information to anyone outside of PioneerHeritageShoppe.com. The only
exception to this policy is if you use our website to commit fraud.
For Security all your credit card information is processed directly
through our credit card terminal here in our store. Online order
information is encrypted and sent via SSL secure transmission, the
latest and most secure technology available. You will be asked to
provide your CVV2 code (security code) off the back of your credit
card, click HERE to see
why this is necessary. We comply with all credit card
company policies to protect your privacy and your card
from fraud. No Credit Card information is maintained 60
days after the sale. We only keep it that long to assist
in returns/exchange or refunds of any kind. Please feel
free to contact us with any questions. Here at
PioneerHeritageShoppe.com you can shop with ease knowing
that all personal and account information you provide
will only be used solely for collecting or crediting
payment and shipping your order.
PERSONAL INFORMATION NOTE: The ONLINE order form has a place to
enter your social security number or tax id number when ordering.
This information is only for businesses placing wholesale orders
with our company. Retail customers are not required to enter this
information in fact WE DO NOT WANT you to give us that information!
This is not something we can change, it is an integral
part of the shopping cart.
Disputes: Any and all disputes will be settled in the State of North
Dakota and in accordance with North Dakota laws!
Special Offers: From time to time we run specials (i.e., free
shipping, free gift with purchase, or a percent off the total order
etc. ) Offers may not be combined with any other offers, coupons or
discounts. Offers not redeemable for cash, gift certificates, E-gift
cards or sale merchandise, nor are they valid toward previous
purchases. The purchase of gift cards, E-gift cards, gift
certificates, gift wrap services, taxes and shipping and handling
charges are not included in offers. Exclusions and/or purchase
limitations may apply. We reserve the right to cancel any order or
to unauthorized, altered or ineligible use of discounts and to
modify or cancel these promotions due to system error, customer
error or unforeseen problems. Subject to change without notice.
More information can be found under
Misprints: Although this is a rarity it has happened on occasion
that there has been a misprint. Therefore, if you place an order
with a website misprint we will notify you right away. You will have
24 hours to contact us, so you may pay any additional fees. If we
don't hear from you in that timeline and the price difference is
within $50.00 will simply charge you the correct price. If it is
more than $50.00 we will simply cancel the order, so you will not
incur any service fees. You may then re-submit the order at your
convenience. If the misprint is in your favor we will make
adjustments to your invoice for the correct amount and we will
process the order without contacting you. Contact us with questions.
Product Prices: All prices on our website are subject to change
without notice. Prices will be those currently in effect on our
website at the time of ordering (excluding misprints). Please read
our FAQ's and feel free to contact us with any questions you may
have or questions not answered here.
Product Specs: Prior to shipment of any of our floral wreaths,
swags, bouquets, knitting etc., these products are measured and
photographed along with your order form for our records and will
remain on file indefinitely. Images: Please keep in mind that due to
individual monitors, lighting and seasonal changes some colors may
vary slightly from those pictured Click
HERE for more details. We
make no guarantees that florals will be the same each year as these
are all products of nature and are subject to change. If you are
unfamiliar with the florals we ask that you purchase samples first.
Not every flower Shoppe gets these flowers from the same source and
there can be significant variations depending upon where they are
Gift Packaging: Upon request your gift will include a special gift
card at no charge. Remember to email us with that information, or
enter it in the space provided on the shopping cart order form, so
that it is included with your order. We look forward to working with
you! Gift boxes can be ordered
(only select products have gift
Unverifiable Orders: Sometimes we get unverifiable orders, either by
customer error or intentionally from people who think they can fool
us into shipping our products to an un-discovered land. First, we
aren't fooled the latter are automatically discarded. Those we
suspect are legitimate orders and have phone numbers or email
addresses that are valid we do try to contact you for verification.
If we can't reach you then we discard the order. If you have placed
an order and don't receive a shipping confirmation or a product
delivered in a reasonable time frame, please
contact us. Thank you.
Questions: If you have any questions about our order information,
cancellation and return policy please contact us. If you have
questions about any of our products or are unsure if the product
will meet your needs, PLEASE
contact us prior to placing your order,
so you will not be charged a cancellation fee if you decide to
cancel your order later.
© Copyright: All text, images and website content is the sole
property of Pioneer Heritage Shoppe and its owners and may not be
copied, distributed or reprinted. If you have been found to violate
these copyright laws we will be forced to prosecute. If you have
questions about a product please identify the product by name and
item number so we can help you.