Preserved Special Occasion Bouquets and Wedding Bouquets Exclusively Designed by Floral Designer Beth Friesen at Pioneer Heritage Shoppe


Home / Company / Contact Us / Contents
Custom Orders / Faq / Returns / ShippingDelivery / Payments-Ordering / Discounts
Wholesale /Testimonials / Resources - Link To Us

FREE USA SHIPPING on orders of $99 or more click for details
Special Offer: Use Coupon Code (Winter10) in the shopping cart to get 10% Off your order! Excludes Closeout Merchandise.

Heritage News and NEW Products and Services ~ Hemp Yarn, Organic Yarns, Ribbon Yarns, Skacel Yarns and Addi Turbo Knitting Needles and Special Occasion Bouquets at Pioneer Heritage Shoppe
Heritage Knitting with Yarns and notions Addi Needle, Zitron organic yarns and more at Pioneer Heritage Shoppe.com
Yarn by Brand
Austermann Yarn
HiKoo Yarns
Schoeller-Stahl Yarn
Schulana Yarn
Zitron Yarn
Schoppel Wolle Yarn
Clearance Yarn
Addi Turbo
Knitting Needles
Addi Click Interchangables

Natura Bamboo
Crochet Hooks
Addi Express Accessories
Knitting Needle Conversion Chart
Heritage Knitting with Premium Knitting and Crochet patterns you can make with premium notions Addi Needle, Zitron organic yarns and more at Pioneer Heritage Shoppe.com
Austermann Patterns
Schoeller Stahl Patterns
Schulana Patterns
Skacel Pattern Booklets
Skacel Pattern Leaflets
Zitron Patterns
Sock Patterns
Heritage Pattern KITS
 Original Vintage
Crochet and Knitting
Pattern Books
Custom Knitted Gifts exclusively at Pioneer Heritage Shoppe.com
Custom Knitted Scarves & Shawls Exclusive Heritage Designs
Custom Knitted Slippers  Exclusive Heritage Designs
Custom Knitted Baby Gifts Exclusive Heritage Designs
Custom Nautical Gifts for your home exclusively at Pioneer Heritage Shoppe.com
Ocean Plait Rugs
Bathroom Decor
 Nautical Gifts
 Nautical Crafting Supplies
Custom Wreaths & Swags for all your decorating needs, exclusively at Pioneer Heriage Shoppe.com
Flower & Herb Wreaths
Kitchen Herb Swags
Flower Arrangements
Organic Home Gifts and personal gifts for all your gift giving needs exclusively at Pioneer Heritage Shoppe.com
Organic
Bath and Body
Organic
Corn Heating Pads
Premium perserved and dried Flowers, Foliage and Herbs for all your decorating needs at Pioneer Heritage Shoppe.com
Weddings and Occasion Bouquets
Posy Pockets Bouquet Accessories
Preserved Flower Heads and Petals
Preserved Foliage
Loose Herbs & Flowers

 

 
Pioneer Heritage Shoppe Terms of Service Policies  - By placing your order at Pioneer Heritage Shoppe you are agreeing to these terms and authorizing us to charge your credit card to process your order for merchandise, returns, exchanges and restock fees as stated in our policies. Thank you for your patronage.
Terms of Service
Cancellation, Payment Acceptance
and Return Policies
Pioneer Heritage Shoppe is a small family owed business devoted to
offering quality custom handmade to order and one of a kind gifts.
As such we can only offer a limited return policy, so please read our policies so you know what you are agreeing to when you place your online, mail or telephone order. All orders placed by any method are agreeing to our terms.


Click these links to READ our TERMS OF SERVICE - By placing your order at Pioneer Heritage Shoppe you are agreeing to these terms and authorizing us to charge your credit card to process your order for merchandise, returns, exchanges and restock fees as stated in our policies. Thank you for your patronage.PAYMENTS and ORDERING METHODS ACCEPTED CLICK HERE
SHIPPING POLICIES CLICK HERE
IF USING A COMPANY CREDIT CARD PLEASE PROVIDE TAX ID# AND CORRECT NAME AND BILLING DETAILS.  THANK YOU!

SHIPPING TERMS-PLEASE READ SHIPPING TERMS

When placing your order by any method you are agreeing to all our policies on this page, our payment terms and shipping terms so please make sure you read everything. All shipping fees are paid by the buyer. Thank you

 UPDATE: We are in the process of doing a major update on our website, so please bear with us during this renovation. The upgraded website will be mobile friendly on all devices. When we launch the new site it will look significantly different, and you will have the opportunity to save significantly on all products in the store. We will be launching many new products, so bookmark our site and keep checking back! In the meantime, you will see some changes here like our logo and the shopping cart.  The cart is now mobile friendly!
Thank you for your patronage!

Here at Pioneer Heritage Shoppe we value our customers, we stand behind our products and want you to be satisfied with them. Our philosophy is to offer a high quality product, personalized service and treat our customers in a fair and reasonable manner; we hope you will be fair and reasonable with us as well.

Returns-Refunds

As a small business we offer limited returns, but we do try to make it as hassle free as possible.

  1. All yarn and needles are returnable within 5 days of receipt for exchange or in-store credit. Please contact us for a return authorization number and provide us with the reason for returning. Please retain your original receipt.
  2. All addi needles are backed by a lifetime warranty and we will gladly handle your warranty claim for you. Please hang on to your receipts.
  3. All flowers, knitting and other handmade items are considered custom 'made to order' and we offer no refunds or returns on any custom order. If your order arrives damaged we will gladly replace it. Please follow any instructions we send you regarding replacement of damaged merchandise.

Mistakes happen and if we make one we will fix it! If for any reason we send you the wrong product please let us know so we can make it right. Otherwise all shipping for returns and exchanges are paid by the buyer.

Shipping

  • FREE SHIPPING is available on qualifying orders. Typically these exclude closeout and custom merchandise unless otherwise noted. Qualifying totals change from time to time, so please look at the top of the website for the current promotions.
  • Flat Rate shipping fee $13.98 is offered on all other purchases that fall below the qualifying amount for free shipping. Additional fees may apply for merchandise shipped that is oversize/wt., international and outside the continuous USA. See our "shipping" policies.
  • Need it faster? Select your preferred shipping speed to receive your order faster. Please keep in mind all custom products will ship once they are ready (timelines are noted on the product pages). We will notify you of any shipping delays on for express service requests.

We are currently updating our website and our policies are apart of this update.  The above information is a short and to the point policy we are implementing and we hope this makes things easier for you. Please note, that this update as of now supercedes any old policy anywhere on this website. 

Other policies and terms on this page still apply, but we are updating the way it is written for clarity and simplicity.  Thank you for your patronage!
updated: April 27, 2016


Returns For Exchange Only - NO EXCEPTIONS - You must contact us for an return authorization (ROA) prior to returning anything. Exchanges can only be made for another size or color of the same product. Restock fees may apply on any product returned. Please Note: Returns for exchange are done via "in-store credit” exchange, you will not see a credit for this return on your credit card statement. This will be documented on your invoice, so save it for your records.

Returns Accepted: Restock fees will apply.

If you have questions about whether a product is returnable and you don't see it listed here please contact us.

Requesting a Return: Please see lists above to see what is returnable before contacting us. There is a 10% restock fee on all yarn and needle supplies returned for exchange, a 20% restock fee if only being returned for refund. All other merchandise has a 30% restock fee for all returned or exchanged merchandise. We do not refund shipping fees, nor do we pay return shipping fees. All shipping fees are the responsibility of the buyer. Refusing to take delivery is NOT an accepted means of returning merchandise. If your order qualified for free shipping you will be responsible for the cost we incurred to ship the product to you and to ship it back out to you.  All merchandise must be returned in the original condition and packaging or there will be no refund/exchange. When ordering you are agreeing to all our policies including shipping and delivery policies.

All return requests must be made in writing via email, we will not accept returns unless it is in writing (this is for your protection as well as ours). Your return request must be made and received by our office within 3 business days of receipt of your order. Any return request made after that will not be accepted. Returns must be postmarked within 4 days of receiving approval and arrive back in our Shoppe within 20 days of original ship date. Returns received after that will not be accepted.

We strongly recommend you insure your return for the full price of your invoice as you will be responsible for all return shipping damages (see damaged merchandise below). You are responsible for returning the product in the same packaging and in the same (re-sellable) condition it left our Shoppe (all products are inspected and photographed with your order form prior to shipment and will be inspected again upon return). If there is any damage to a returned item there will be a minimum of 10% deducted from your refund. If the damage is significant making the product un-sellable (including smelling of cigarette smoke or other chemical damages) then there will be no refund. All returns and cancellations will be subject to a 30% restocking fee (contact us for authorization - returns must still be made as stated above).

Damaged Merchandise: If you receive damaged merchandise, please notify us within 3 days of receipt for return and refund or replacement instructions. You must return the product in order to receive replacement. Sorry there are no exceptions. During Holiday delivery times or to meet deadlines for your special gift delivery we suggest purchasing the gift again, so you will get a replacement shipped out right away. We can only give credit if a claim has been successfully processed and paid out. Please follow return instructions. ** If we receive a return that has been damaged in shipping and you have insured your package then we will contact you and let you know you can initiate a claim for damage. This is the only way you will receive a refund. We don't issue refunds on returns that arrive back in our Shoppe damaged. See Shipping Terms for more on this topic.

Canceling an Order: If we have already processed your order and you change your mind and wish to cancel an order there is a 30% cancellation fee that will be taken from your refund. If you cancel an order before we process it then you will NOT be charged a cancellation fee. Once an order is shipped or prepared for shipping it is non-cancelable. No cancellations are accepted on custom orders or special orders.

Shipping Timelines and Policies Click HERE: You are also agreeing to these policies when you place any order with us.
SHIPPING POLICES  Updated - please read updates.

Customer Service-Customer Satisfaction: Our customer service is second to none. We strive to satisfy our customers and to see to it that you are completely satisfied with your purchases. We will work with you to the best of our ability to ensure you are happy with your purchase. Please read our customer testimonials HERE. Any questions? Please contact us.

Security: Shop Online Safely with Pioneer Heritage Shoppe! Our shopping cart encrypts your personal information and allows you to shop safely here at Pioneer Heritage Shoppe. Use our Secure online Shopping Cart, select your payment method and click "CONTINUE".

Payments and Verification: All orders undergo an extensive fraud review and will be processed accordingly. We will contact you for further verification if needed. Credit cards that are suspected to be fraudulent or stolen will be reported.  For more details on Payments Accepted and Ordering Click HERE By placing your order online, by telephone or mail, or email you are authorizing us to charge or credit your credit card for the merchandise, exchange, return and restock fees as indicated in our policies.

IMPORTANT NOTICE-ORDER CONFIRMATION: If you have a spam blocker please add our email addresses (sales@pioneerheritageshoppe.com and pioneerheritageshoppe@polarcomm.com) to your acceptance list or you may not receive your emails regarding your order. This could cause delays in processing your order. Please look for your email confirmation and if you don't receive it check your spam folder before contacting us.  Please note: the email confirmation is automated and sent from our service provider so it will have a different email address. This is the only confirmation email you will receive from us. However, we may email you regarding your order if there is a problem or question we need resolved prior to shipping your order.

Privacy: Your privacy is very important to us. Your credit card purchases are secure and your information is always kept private!

Here at Pioneer Heritage Shoppe we value your privacy and we do not give, sell, or otherwise transfer email addresses or other personal information to anyone outside of PioneerHeritageShoppe.com. The only exception to this policy is if you use our website to commit fraud. For Security all your credit card information is processed directly through our credit card terminal here in our store.  Online order information is encrypted and sent via SSL secure transmission, the latest and most secure technology available. You will be asked to provide your CVV2 code (security code) off the back of your credit card, click HERE to see why this is necessary. We comply with all credit card company policies to protect your privacy and your card from fraud. No Credit Card information is maintained 60 days after the sale. We only keep it that long to assist in returns/exchange or refunds of any kind. Please feel free to contact us with any questions. Here at PioneerHeritageShoppe.com you can shop with ease knowing that all personal and account information you provide will only be used solely for collecting or crediting payment and shipping your order. 

PERSONAL INFORMATION NOTE: The ONLINE order form has a place to enter your social security number or tax id number when ordering. This information is only for businesses placing wholesale orders with our company. Retail customers are not required to enter this information in fact WE DO NOT WANT you to give us that information! This is not something we can change, it is an integral part of the shopping cart.

Disputes: Any and all disputes will be settled in the State of North Dakota and in accordance with North Dakota laws!

Miscellaneous Information:

Special Offers: From time to time we run specials (i.e., free shipping, free gift with purchase, or a percent off the total order etc. ) Offers may not be combined with any other offers, coupons or discounts. Offers not redeemable for cash, gift certificates, E-gift cards or sale merchandise, nor are they valid toward previous purchases. The purchase of gift cards, E-gift cards, gift certificates, gift wrap services, taxes and shipping and handling charges are not included in offers. Exclusions and/or purchase limitations may apply. We reserve the right to cancel any order or discount due to unauthorized, altered or ineligible use of discounts and to modify or cancel these promotions due to system error, customer error or unforeseen problems. Subject to change without notice. More information can be found under Shipping Service.

Misprints: Although this is a rarity it has happened on occasion that there has been a misprint. Therefore, if you place an order with a website misprint we will notify you right away. You will have 24 hours to contact us, so you may pay any additional fees. If we don't hear from you in that timeline and the price difference is within $50.00 will simply charge you the correct price. If it is more than $50.00 we will simply cancel the order, so you will not incur any service fees. You may then re-submit the order at your convenience. If the misprint is in your favor we will make adjustments to your invoice for the correct amount and we will process the order without contacting you. Contact us with questions.

Product Prices: All prices on our website are subject to change without notice. Prices will be those currently in effect on our website at the time of ordering (excluding misprints). Please read our FAQ's and feel free to contact us with any questions you may have or questions not answered here.

Product Specs: Prior to shipment of any of our floral wreaths, swags, bouquets, knitting etc., these products are measured and photographed along with your order form for our records and will remain on file indefinitely. Images: Please keep in mind that due to individual monitors, lighting and seasonal changes some colors may vary slightly from those pictured Click HERE for more details. We make no guarantees that florals will be the same each year as these are all products of nature and are subject to change. If you are unfamiliar with the florals we ask that you purchase samples first.  Not every flower Shoppe gets these flowers from the same source and there can be significant variations depending upon where they are produced.

Gift Packaging: Upon request your gift will include a special gift card at no charge. Remember to email us with that information, or enter it in the space provided on the shopping cart order form, so that it is included with your order. We look forward to working with you! Gift boxes can be ordered HERE (only select products have gift boxes available).

Unverifiable Orders: Sometimes we get unverifiable orders, either by customer error or intentionally from people who think they can fool us into shipping our products to an un-discovered land. First, we aren't fooled the latter are automatically discarded. Those we suspect are legitimate orders and have phone numbers or email addresses that are valid we do try to contact you for verification. If we can't reach you then we discard the order. If you have placed an order and don't receive a shipping confirmation or a product delivered in a reasonable time frame, please contact us. Thank you.

Questions: If you have any questions about our order information, cancellation and return policy please contact us. If you have questions about any of our products or are unsure if the product will meet your needs, PLEASE contact us prior to placing your order, so you will not be charged a cancellation fee if you decide to cancel your order later.

© Copyright: All text, images and website content is the sole property of Pioneer Heritage Shoppe and its owners and may not be copied, distributed or reprinted. If you have been found to violate these copyright laws we will be forced to prosecute. If you have questions about a product please identify the product by name and item number so we can help you.


____________________________
Revised: Wednesday June 15, 2016
Significant Revisions to policies will be noted in bold next to the policy with the revision date.

 
Heritage Specials by Category CLEARANCE AND CLOSEOUTS SALE - Heritage Sale and Clearance Sale Items Going on NOW at Pioneer Heritage Shoppe 
CLICK HERE for our
 MONTHLY SPECIALS
Click to View
"Shopping Cart"


By clicking on any buy button or calling in your order you are agreeing
to our
return policies and terms of service.
Secure Transactions with Pioneer Heritage Shoppe!Secure SSL Shop Online Safely with Secure Transations at Pioneer Heritage Shoppe where all your information is kept Private! We accept Mastercard, Visa and Discover Credit or Debit Cards. 
Click HERE for Payments Accepted and Terms 
FREE SHIPPING USA
All others flat rate for GROUND SHIPPING within the USA Click HERE for details

USA and International
 
Shipping Services
Pioneer Heritage Shoppe Ships UPS Ground and UPS International!                                                  UPS DOES NOT SHIP TO P.O. BOXES.
UPS Shipping
International Services
USPS Services
Physical Ship Address Required
Gift Wrapping and Gift Boxes at Pioneer Heritage Shoppe
GIFT CERTIFICATES AND PACKAGING OPTIONS
Click HERE for details 
Pioneer Heritage Shoppe GENUINE WEBSITE 

 

 UPDATE: We are in the process of doing a major update on our website, so please bear with us during this renovation. The upgraded website will be mobile friendly on all devices. When we launch the new site it will look significantly different, and you will have the opportunity to save significantly on all products in the store. We will be launching many new products, so book mark our site and keep checking back! Thank you for your patronage!
 

Feel free to continue shopping.
You may checkout on any page displaying the
"View Cart / Checkout" button.
Shopping cart will reflect a FLAT RATE GROUND SHIPPING FEE
To receive FREE shipping you simply need to have a qualifying order!
By placing your order online, mail or by phone you are agreeing to our terms, returns and shipping policies.
All International and Express Shipping fees will be ADJUSTED and added to your final invoice.
YOU MUST SUBMIT A PHYSICAL SHIPPING ADDRESS
SEE SHIPPING POLICIES FOR DETAILS



By clicking on any buy button or calling in your order you are agreeing
to our return policies and terms of service.
Phone or Mail orders PLEASE complete agreement HERE

 

Copyright
© 2000 - 2016 Pioneer Heritage Shoppe
Webmaster Beth Friesen -
Pioneer Heritage Shoppe
All Rights Reserved ~ No part of this website may be copied for any reason.
Terms of Service / Testimonials

This Website is powered by WIND ENERGY - SAVING OUR PLANET EARTH!