Ordering Methods Accepted
Pioneer Heritage Shoppe
International orders Click
Terms of Service
Cancellation, Payment Acceptance
and Return Policies
Pioneer Heritage Shoppe is a small family owed business devoted
offering quality custom handmade to order and one of a kind gifts. As such we can only offer a limited return policy, so please read
our payment acceptance and return policies so you know what you are
agreeing to when you place your online, mail or telephone order. All
orders placed by any method are agreeing to our terms. Thank you
IF USING A
COMPANY CREDIT CARD PLEASE PROVIDE TAX ID# AND CORRECT
NAME AND BILLING DETAILS FOR THE CREDIT CARD YOU ARE
USING. THANK YOU!
Shop Securely With Your Credit Card
at Pioneer Heritage Shoppe - Payments Accepted USA & Canada:
Payments with Visa, MasterCard, Discover, Credit or Debit Cards
are happily accepted using our Secure online shopping cart. Your
credit card details will be taken on our secure server. All online
credit card and order information is encrypted and sent via SSL
secure transmission, the latest and most secure technology
available. You will be asked to provide your CVV2 (3 or 4 digit
code) code off the back or front of your credit card. Please
refer to the information
HERE to see why this is necessary. No
Credit Card information is maintained 60 days after the sale. We
only keep it that long to assist in returns/exchange or refunds
of any kind. For check
payments see below. You will NOT be charged for your
order until we review your order and process it manually in our
store. Please feel
free to contact us with
Placing your order online:
1. Please check your order carefully
before submitting it in the shopping cart. Make sure the
product that you are ordering is correct as well as the billing
and shipping addresses provided. We are not responsible
for errors that you make. We ship only what is on the
order form that you submit and to the address you submit, so
please check your order carefully.
2. Please promptly check your email box for a copy of your
order - make sure you have our email addresses on your
acceptance list or your may not receive your order confirmation
(email@example.com and firstname.lastname@example.org).
If you notice any discrepancies notify
us immediately. Some orders ship out the same day, so if you see
an error please call us so we can make corrections, or if
necessary intercept a shipment.
3. PRE-ORDERS: If you
placed an order for an item that is listed as "Pre-Order" then
you will receive the pre-order price and it will be charged and
shipped once it becomes available. If you have other items
on the order you can request that we hold the entire order to
ship together to save you on shipping charges, otherwise your
pre-ordered item will ship separately. You will not be
charged for any pre-order until they are ready to ship.
Please contact us with questions.
HERE if you
need help understanding the shipping service options and
shopping cart shipping estimates.
Thank you !
Processing Credit Cards:
1. Please be advised that if you provide us with a billing address
that is NOT associated with your credit card we can not process your
order. Everything must match including the name, address, postal
code, phone number and CVV2 code associated with the credit card you
are using for your purchase.
2. You must provide us with a Valid Email Address: If we have no way
to contact you to verify your order with a valid email address and
we are unable to reach you by phone then your order will be
3. By placing your order online, by
telephone, mail, or email you are authorizing us to
charge or credit your credit card for the merchandise,
exchange, return and restock fees as indicated in our policies.
If you have questions or want to be sure your order goes through, then please either
email us or call us during regular business
Credit Card verification issues: We will contact you for
verification of your credit card if there is a problem
processing your CVV or other address verifications. If these
cannot be resolved we will need to contact the issuing bank for
further verificaiton. Credit card transactions that require
additional verifications from the issuing bank will be assessed
a service fee. Fees will added to shipping. If verification
cannot be resolved the order will be canceled.
Pay Pal Payments:
Pay Pal payments are not the
preferred method of payment here at Pioneer Heritage Shoppe. You
will need to contact us for special authorization and there are
returns paid via Pay Pal will be for in-store credit only.
All payments made using Pay Pal are subject to a
transaction fee and we reserve the
right to decline payments by this method, please contact us if
you have questions.
Phone Orders: Prefer to telephone in your order? Great! We
can take your order by phone using your Credit Card during our
regular business hours. If calling in your order, please do not
leave your credit card information on our voicemail. Instead
leave your name, telephone number including your time zone and the
best time to reach you and we will return your call to take your
order. Please keep in mind that if we don't answer the telephone
we may be helping another customer, so please leave us a message.
Credit cards are processed using our credit card terminal just as if
you were right here in our store! You will be asked to provide your
CVV2 (3 or 4 digit code) code off the back (or front if AMEX) of your credit card,
click HERE for help in locating this number and see why this is
necessary. No Credit Card information is maintained in our data base
after the sale. We only keep this information that long
to assist with returns, refunds, exchanges or credits.
Phone or Mail Order Return Policy Form: Please make sure you
have read our terms of service and return
policies and by placing your telephone order or mail order you are agreeing to
Phone Orders Accepted (To contact us by telephone
Monday - Friday 10 AM - 4 PM CST ONLY
By calling in your order YOU ARE AGREEING to our RETURN POLICIES,
even if you don't complete our
terms/return policy agreement form.
FAX: Sorry we no longer accept any order by Fax.
Mail In Orders: If you prefer to mail in your order please use our
printable order form and include your contact information. You MUST
CALL US BEFORE MAILING YOUR ORDER to receive your order total
and for check authorization. Please read our check acceptance policies below.
use our printable Mail in
CAUTION - WHEN MAILING IN YOUR
USPS mail is not a reliable method of placing your order,
however if you choose to order using this method we caution you
to take the following security measures.
1. Call or email
and let us know when
you mailed your order, and if we do not receive it within 10
days of that date we will email you and let you know.
2. Make sure you do NOT include any credit card payment details
in your order and that your payment has been certified by your
bank and made payable to our store. If you are paying by
credit card we ask that you order on our secure website or call
in your order.
3. Do not assume anything! Contact us for an order verification
number and expected delivery timeline.
4. Keep in mind that if you
are mailing in your order, you will need to contact us for a
total that includes shipping. If you fail to add that
total to your check then your order will not be processed
and will be discarded. We do not mail back invalid
checks. We will contact you by email to let you know your order
has not been accepted. If we do not hear back from you
within 3 business days we will assume you do not wish to keep
the order and your payment and order will be discarded.
If you choose to
email us your order, please do not send your credit card information
in the email as this is not a secure transmission. Instead
please call us during our regular business hours and have us
take the order by phone. Please use the
same caution as is listed for mailing orders.
Payment By Check: You may also pay with a CERTIFIED money order,
check, or if you are a wholesale customer your business check.
Cashier's Checks are not accepted.
Simply use the shopping cart to process your order. All orders paid
by any check will be held until the check has cleared the bank. If
you do not submit a certified check your order will either be
delayed or canceled. There will be a $45.00 charge assessed for all
dishonored checks. (Uncollected balances will be turned over to
collections at thirty (30) days. All finance charges, costs and
attorney's fees will be the responsibility of the debtor). All checks must be
made out in the EXACT amount owed for your purchase. We do not give
refunds for checks written for more than the purchase amount.
Taxes: All online orders are tax exempt unless you live in
North Dakota. Pioneer Heritage Shoppe is required to collect taxes for
North Dakota residents. Please select the State you reside in from
the drop down menu located in the shopping cart. Tax rate for North
Dakota residents is currently 5.25%. Thank you.
Sending Checks: Please make
your CERTIFIED CHECK payable in US Funds for the exact amount
of your purchase (we do not give change) and mail to:
Pioneer Heritage Shoppe
Attn: Order Department
301 Merl St.
PO Box 68
Fairdale, ND 58229
** PLEASE READ 'MAILING IN YOUR ORDER'
DETAILS LISTED ABOVE BEFORE SENDING YOUR ORDER TO US.**
How Much is it that in Canadian, eh?
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© Copyright: All text, images and website content is the sole
property of Pioneer Heritage Shoppe and its owners and may not be
copied, distributed or reprinted. If you have been found to violate
these copyright laws we will be forced to prosecute. If you have
questions about a product please identify the product by name and
item number so we can help you.
Significant Revisions to policies will be noted in bold next to the policy with the revision date.